| Chief Minister's Sutharya Keralam |
ആദ്യമായി ഏറ്റവും താഴെ പറയുന്ന സൈറ്റില്‍ കയറി ഒരു ഉസര്‍ ഉം പസ്സ്വോര്‍ഡും ക്രെഅറ്റ്‌ ചെയ്യുക. അതിനു ശേഷം പരാതി സമര്പിക്കാനുള്ള ഇടത്തു വിവരങ്ങള്‍ മലയാളത്തിലോ എന്ഗ്ലിഷിലോ എഴുതി സമര്‍പിക്കാം. സമര്‍പിച്ച ശേഷം കിട്ടുന്ന ഡോക്കെറ്റ് നമ്പര്‍ സൂക്ഷിക്കുക. ഇത് വച്ച് പിന്നീടു ചെക്ക്‌ ചെയ്തു വിവരങ്ങള്‍ അറിയാം. മലയാളത്തില്‍ ടൈപ്പ് ചെയ്യാനായി ഇവിടെ ക്ലിക്ക് ചെയ്തു ടൈപ്പ് ചെയ്തു കോപ്പി പാസ്റ്റ് ചെയ്യാം.
Sutharyakeralam, the innovative initiative of the Government of Kerala, helps to bring the complaints and grievances of citizens directly to the notice of the Chief Minister, thereby ensuring transparency and efficiency in the functions of the Government. This is achieved through the automation of Chief Minister's Grievance Redressal Cell and convergence of all the available forms of communication to redress the grievances of the citizens.
Main arms of the project from Kerala State IT Mission
Citizens Call Centre (155300)Interactive video programme (Video Conferencing)
How you can register your complaint?
Main arms of the project from Kerala State IT Mission
Citizens Call Centre (155300)Interactive video programme (Video Conferencing)
How you can register your complaint?
Dial 155300 and register your complaint. This Citizens Call Center (CCC) number is functional on a 24x7 basis except on national holidays. Experienced call centre professionals receive the calls. As multiple terminals are operating simultaneously, the chance for a call being missed is minimized. These calls are also being recorded as voice files and kept @ CCC server. The recorded calls will be converted to electronic data and will be sent to the Chief Minister's Grievance Redressal cell there it will be kept in a server.
Accessible from anywhere in the state using the number 155300 at local call charges (Mobile users may prefix 0471)
Networks other than BSNL may use 0471-2335523, 0471-2115054 or 0471-2115098
How does it work?
The data collected via the call centre will be saved in a database and will facilitate the grievance redressal process. This data will act as a guideline for deciding the priority of a particular petition. The petitions will be selected after scrutiny and Chief Minister will respond to the selected grievances. The public can watch Chief Minister's response through the Sutharyakeralam programme in Doordarshan Keralam on all Sundays between 7:15 PM to 8 PM
The data collected via the call centre will be saved in a database and will facilitate the grievance redressal process. This data will act as a guideline for deciding the priority of a particular petition. The petitions will be selected after scrutiny and Chief Minister will respond to the selected grievances. The public can watch Chief Minister's response through the Sutharyakeralam programme in Doordarshan Keralam on all Sundays between 7:15 PM to 8 PM
Official Website : www.newsutharya.kerala.gov.in
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